AmazonReviews 10,455

I had one of the most frustrating experiences returning a simple item. After booking a Royal Mail pickup for the return, I waited all day, but no one came. When I checked the return status, it bizarrely said the collection was "rejected by the carer." I reached out to Amazon Customer Service and spoke with a representative named Rodolphe, who was kind and helpful. He apologized, acknowledged the issue, and issued a refund without requiring a return — saying I could keep or donate the item and that the money would be back on my bank card within 3–5 business days. A week later, with no refund received, I contacted Amazon again. This time, I dealt with multiple representatives who seemed completely unaware of the prior conversation. I was asked the same questions over and over, and told that I now had to return the item. When I tried to explain that I'd already been promised a refund, I was met with contradiction and confusion. The process was re-initiated, and I was told it might take up to 37 days to receive my money — a ridiculous time frame for something that wasn't my fault in the first place. What really pushed this from frustrating to unacceptable was the final representative, who was dismissive and borderline rude. Instead of acknowledging my concern, they repeatedly said: "I repeat, the refund will be issued once you return it." This robotic response, ignoring everything I'd gone through and previously been told, came across as condescending and completely unhelpful. No empathy, no resolution — just scripted deflection. Amazon's customer service used to be exceptional, but now it's inconsistent, slow, and at times downright frustrating. I feel let down by a company I used to trust. I've saved screenshots and will be escalating this further.

I've been a loyal Amazon customer for years, but this recent experience has made me rethink that loyalty. I purchased a PC case that claimed to support my hardware (GPU and cooler), but it didn't. After paying over $75 to return it, I was hit with a 15% restocking fee. Amazon's response? They claimed it wasn't the seller's fault—without any real investigation—and even crossed out my honest 1-star review to protect the seller's reputation. Amazon appears more interested in shielding third-party sellers than holding them accountable for misleading listings. Their so-called "A-to-Z Guarantee" means little when customers are ignored and penalized for trusting the platform. Thankfully, there are now better alternatives: Costco Next: Leverages Costco's reputation with trusted vendors and real member support. Walmart+: Offers fast shipping, transparent return policies, and in-store support. Best Buy: Provides knowledgeable staff, clear tech specs, and no-hassle returns—especially for electronics and PC parts. If Amazon continues this trend of protecting sellers at the customer's expense, they'll lose buyers to platforms that value fairness and transparency. Be warned: don't assume Amazon has your back anymore.

I bought a Kindle thinking I was getting a nice, simple e-reader. Instead, I paid for a pocket-sized billboard that keeps shoving ads in my face every time I turn it on. Amazon claims you can pay to remove the ads, but every time you try, the website hits you with the classic "Something went wrong, please try again later," like a bad joke on repeat. Over the past month, I've been on a customer support roller coaster. I followed every pointless instruction they gave me: change this, update that, stand on one leg. Nothing worked. And after all that effort, the ads are still there, and support either repeats the same nonsense or just stops replying like I don't exist. The Kindle hardware is fine. But who cares if you're stuck with a fancy ad screen that refuses to let go? This has been the worst support experience I've ever had. The company clearly doesn't care about the customers who pay them, and their responses feel downright disrespectful. If you like wasting time, energy, and a chunk of your sanity, this is the perfect product. Otherwise, do yourself a favor and stay far away.

Paying for prime delivery and never getting the item on time. Gets old. When you call no one can help.

Je suis une cliente de longue date, mais c'est terminé. Amazon est devenue une entreprise anti-clients.
Je viens de vivre une expérience inacceptable avec un article défectueux:
— Refus de prise en charge des frais de retour
— Fausses promesses de livraison
— Aucune communication humaine réelle
— Perte de temps et mépris du client Je ferme mon compte. Je ne commanderai plus jamais, ni chez eux, ni chez leurs vendeurs malhonnêtes.
Service automatisé, insensible, lent et inefficace. Amazon n'a plus rien à voir avec la compagnie fiable et respectueuse qu'elle a déjà été.
Triste dérive. À éviter.

I've been a long-time Amazon customer, but lately, the experience has really gone downhill. Shipments are frequently delayed or show up damaged, and it's becoming harder to get real help when something goes wrong. Customer service used to be quick and helpful — now it's mostly automated replies and scripted chats that don't actually resolve anything. Returning items has also become more of a hassle, with stricter policies and confusing processes. I also noticed product quality is hit or miss — way too many third-party sellers with questionable listings. It feels like Amazon is prioritizing quantity over quality. Still using it occasionally for convenience, but I'm starting to explore other platforms more often.

PEACECOLOR 54Pcs Poly Nail Gel Kit with U V Light 16ML 15 Colors Poly Nail Extension Gel Starter Kit 12PC Decoration Nail Glitters Matte/Glossy Top Coat Manicure Set Gift for Women

Amazon is becoming like ups. Unreliable same day. Same day is becoming three day. Maybe they need to rethink their strategy

Too many times, we are notified our order was delivered and it wasn't. Amazon does nothing about the delivery companies lying about deliveries to make their numbers look good. We should be allowed to charge Amazon for all the lies and headaches and on top they tell you "Wait up to 10 more days for delivery". Just called customer service to ask why I keep being charged $15.98 twice a month for my subscription. I have the bank statements to prove it, she tells me no there aren't 2 charges, that I and my bank are wrong. I have had enough with Amazon's bull****.

I ordered an item worth £336. The item arrived but was not usable so I returned it. I ordered a similar but different make, so I have in effect bought two machines. They refunded the money to an online Amazon GIFT CARD, meaning they were holding the money in credit. I was not told this, and so I was waiting for the money to be refunded to my credit card, not knowing it had been credited as a Gift Card. Whilst I was waiting I ordered other small items, Unbeknown to me these items were deducted from my Gift Card balance. When I spoke to Amazon this morning, they said that because my last purchase was "paid for" from my Gift Card fund, they can no longer refund me the balance other than for it to be used against future purchases. Having a substantial credit with Amazon means that
A) I am without the money in my bank account.
B) I have to use it up through future purchases
C) it will take me considerably longer than a year to use up the credit during which time I am without the funds and Amazon is gaining interest on it. I now want to close my account, but in so doing I was told that they would still not be able to refund the balance - in short I would be making a gift of £296 to Amazon! As far as I can determine that is against UK law, and I will be seeking ways of using social media, Trading Standards and other avenues to bring this shady and dishonest business practice to the public's attention

When I purchased the computer on Amazon, they charged me an import fee deposit of $91.16 and promised in the text that if it was higher than the amount that was paid by the shipper, then they would refund the amount after three months. The shipper, UPS, does not do customs clearance here, so I had to spend all day in the airport to claim it myself and pay an extra amount for the import fee.
I have contacted Amazon so many times by email and by phone and by text, by chat, every possible way. Their customer service is zero. I talked to them on the phone last month, on the 26th of last month, and they promised that within 48 hours I would get a resolution because they were escalating the problem upwards. I phoned them again last week because I have heard nothing and I was basically given a script telling me, exactly all that I knew before, and they couldn't do anything more. So, basically, they've stolen my money and they have no intention of giving it back, even though I have the proof that I paid and UPS didn't. So, i recommend that if your order includes an import fee deposit don't expect you'll get anything back, better to order from another company!

Today, I clicked on a Call back link and I received a call back from amazon. They called promptly. I had two issues: 1. A seller did not respond to a product question and I was told by the amazon employee that they would be given feedback, I understand. 2. The amazon search function is dysfunctional.(I mentioned this to a person there, and they did not know what the word dysfunctional meant.) When I input a specific size of a steel rod I get many various sizes in the search results that I did not want! I could not find what I was looking for as a result and it was a waste of my time. I asked to be transferred to a manager or supervisor but the person said something to the effect that he could not. I finally disconnected the call.
I requested another call back and I spoke to a man about the search issue and he did not seem to understand the issue. I asked to speak to a manger or supervisor but then he became silent. I disconnected the call. I selected a link again for a call back. I spoke to a woman about the search issue and if I'm not mistaken she also did not understand the issue. I asked to speak to a manager or supervisor and I was transferred to one supposedly but even she could not understand the issue! It was clear that some people could not understand English well or tended to not listen very well about the search issue. Some made statements that were clearly false.
The end result is that I spoke to four people about the search issue and none resolved anything nor did they say they would provide feedback about the issue.

We ordered a sofa through Amazon that arrived vacuum-packed—but the packaging wasn't properly sealed. As a result, the item developed visible mold, making it a serious health hazard. The situation was urgent, yet Amazon Customer Service was completely unhelpful. We spoke with two representatives: Sam, who repeated scripted answers and did nothing to escalate the case, and Aldrin, a so-called "manager" who pretended we were cutting off mid-call just to end the conversation. Amazon refused to offer a pickup, a refund, or any solution other than "wait for the third-party seller to respond"—which could take up to 4 days, since we reported this on a Saturday. To make matters worse, the sofa can't be repacked, doesn't fit in our car, and we were told we'd have to handle the return ourselves—despite it being a hazardous, bulky item. This is not how a company of Amazon's size and reach should operate. There was no sense of urgency, no real support, and no accountability. We are now filing complaints with consumer protection agencies and escalating this case further.

Amazon has been the best app to purchase things, even though the things there are more expensive than Temu or Shein it is still better to be wear the same things with other people

I bought a product but never received it. I immediately contacted the support team, but they didn't give me any clear answers. They just stall for time and in the end do not solve the problem. Very disappointed in the service, never expected such problems from such a large company.

I don't think a week goes by where I don't order something from Amazon. It's just too convenient. I've had mostly great experiences, but one time a package said it was delivered and never showed up. Customer service refunded me right away, so no complaints. Prime is 100% worth it for the fast shipping alone.

They need a direct email where you can tell them what is wrong. This time when I went to enter my car information the trim on the information placard was NOT in their selection so I could not get a part from them they lost a sale and maybe more! And this problem does not fit into their help selections eighter!

Still, I prefer this online retail giant over the others that are growing up faster, than mushrooms after the rain. Being a bookworm is a challenging task and since I don`t like electronic versions of books, I order good shape originals from amazon. Someone would call be dumb, as the prices are relatively higher there, but let`s value the history. One of the first online bookstores deserves attention and credits from us, since I`ve faced delays or any other issues with delivery of my books. Believe me, I ordered more than 50 in those years, so…

I ordered an alternator for my Durango and initially was to get it in 3 days (on a Monday). They didn't hit that date and said I'd have it that Thursday. Well they didn't hit that and now today (Friday) I look for a date and it just says delayed. I tried to post a review on Amazon and they tag those reviews and say they take full responsibilty for the issue. I have no clue what that exactly means. They have done nothing! Today I went through their online chat and got the order cancelled. All I can say is Amanzon is a joke when it come to shipping. If you can wait for your order then fine. I've waited over a week for this alternator. My vehicle is disabled and I need to get it fixed. Again if you can wait then order from them. If it's something you need on the date they initially say it will be there, then order from someplace else. I'm now going to oder from eBay, which I should have done in the first place. I've never had this issue with eBay. I've had this happen many time with Amazon, which is why I cancelled my subscription with them years ago. They give you free shipping at a certain $$ point and this order was free shipping. Never going to do that again with something I need right away.