This company is a joke has 0 customer services. Ask for 100 pictures of everything than another picture than more pictures of crap. And after all are sent. They take it from the beggining. It seams an authomatic line which is meant to tell you we don't want return enjoy your stained and wrong size item. Absolutely worst I have ever deal with... except for Bluenotes. Which have also 0 returns

Horrible customer service, No phone number to speak with a representative, not even online you can chat with a representative, this should be available... No return label offer, client has to pay return label at a very high price, on top of that if return only store credit offered. Very disappointed

I ordered from them. Instead of delivering the package to me, it was redirected back to China. Dealing with Fashion Nova customer service was awful—like speaking with a bot. They refused to send me the package and would not refund me. They only offered me credit minus shipping.

I'm extremely disappointed with my experience at Fashion Nova. I returned my items in perfect, unused condition, with tags still attached, expecting a refund to my credit card. Instead, I was issued a store credit in the form of a gift card something I never agreed to and definitely didn't want. I don't plan to shop with Fashion Nova again, so the gift card is useless to me. It feels unfair and misleading, especially when most retailers offer proper refunds for returns. This experience has been frustrating and has left a bad impression. I won't be purchasing from Fashion Nova again and would caution others to read the fine print before ordering.

I am DONE DONE DONE with Fashion Nova. They practice false advertisements paired with horrid, non-existent human customer support and lousy refund practices, I'm completely over it. I'd ordered a couple of things in the pass nothing to jump up and down about but cute. February I ordered a duster that my gf had on and I thought wow super cute. I caught one of those 24 or 48 hr sales with the free next day shipping. I looked up, down and sideways of that entire site. I waited until an hour before the sale was over (there was a count down timer on the site) and placed my order. Thinking the free shipping would be added at the end I was surprised when it wasn't. I called immediately (by call I sent a message and waited for someone to respond within 72 hours) and was told that I'd have to make a $100 purchase for the shipping deal. I said I have taken pictures of the site and nowhere did it say that but apparently that was MY bad. They had another sale, same shipping offer, I thought here they go again with the false ads. I decided I wasn't ordering again. Last week i saw the same sale but now it includes the $100 minimum purchase message on the site. Guess I wasn't the only one complaining about the very deceptive ad plus I didn't open that duster package for 3 months I was so mad. 3 weeks ago my niece had on a nice pair of grey sweats khaki style shorts. Apparently only Fashion Nova sold this particular style. I saw they had the whole outfit plus 40% off. I ordered and only received the shorts, no hoodie and no price change. I told them if they didn't have the entire outfit they should have informed me and why would I pay for the price of an outfit just to receive shorts. Now here is the kick in the butt. I immediately processed a return that i had to pay for myself $4.99 and they only give you a store freakin credit, period. I would have kept the shorts just to be DONE with Fashion Nova. I'm letting my niece order something on the store credit and then I'm blocking and unsubscribing completely. I can not believe so many ppl still do business with Fashion Nova especially when it's obvious that customers get no respect from them.

Placed an order weeks ago and still haven't received it. The package was sent to the wrong address, and despite multiple emails and calls, I got zero help. Their customer service is rude, unresponsive, and takes no accountability. I've shopped online many times, but this was by far the worst experience. Never again.

MY delivery was not to my home. Fashion Nova sent my delivery to a pickup point. What the f... K. They have no number to locate them to talk with someone live. How are you people operating? I will never order from them again. Bad business.

I bought a pricey clothes and they will send you a wrong order thin trash shirt that look like a rag and won't give you a refund when you return it. Scammers. Be careful big brand do scamming too

I lost so much on this and was really devastated, i had to seek help until I was directed to Alex Walter and his Recovery company. The foundation helped me to recover all the money I lost. It was really worth it. I will be happy to share my experience with anybody, you can connect with him on the above email (Alexwalterfxhelp at email dot com)

I just checked my direct express card and saw 2 charges from this company I have never shopped here! $278 and $279! I need my money back! I have no idea how you got my card number!

Your order will not come on time. The customer service will answer your emails, but this company do not provide any help, and do not resolve your issue. They do not take an accountability at all. My p
Order was promised to me about 10 to 14 days after I ordered I didn't receive my order until a month and two days later., When I asked my refund, they told me they were unable to refund me my money even though I didn't get my order until I returned the items. I explained to them that I did not receive my items so I was unable to return my items and just wanted to refund, but they refused to give me a refund. They said they looked at my tracking and I will have to return my items for a store credit only. When my items came a month and days later I return that would be because the quality was bad. Please do not order from this company. Save your money save your time and save your mental. The se one time I ordered from the to try to use my store credit so I would not lose that on my money, my store credit did not process, I immediately asked my order reached out to customer service and told them that my school credit did not process, and I wanted to use that as a payment instead of putting on my credit card. They told me that the were unable to change the payment method because thier system processes quickly. I ask them to cancel my order so I can use my store credit. They told me that they already processed my order and they could not cancel my order. I would have to return the items for another store credit. I feel like I'm forced to shop here if I don't want to lose my money. Do not order from this company save yourself.

Despicable. Utterly $#*!ty business. If you are out of the US, don't want ven bother ordering because you're just scammed outta money. Fashionova lied about handing over my shopping to ePost global shipping and the tracking link shared has been stuck there for over a month. Since Dec 2, I have contacted the shipping company and they have not received any items and they send me back to vendor. Fashionova refuses to refund my money yet the order status reads complete. It is very shameful and disgusting that you would gladly accept money for orders that you don't intend on fulfilling. Maybe someone can learn from my experience, save yourself the money and spend it literally anywhere else.

This company took my money and didn't provide the product I ordered. They are thieves. There is no way to get a hold of anyone to help and their website is one big loop in terms of looking for support.
My items have sat in "label created" mode for 2 weeks. This is consistent with many other reviewers. They turned off their phone lines and the only way to get help is on their website where they just point you to articles that state their store policies. There is no one to help or refund orders.

They scammed me with my order. Sold cheap and told me it was out of stock. All 89 items, except Those not on sale. Scamers.
The rest of my order was cheap quality. Garbage

Apparently they don't honor their sales. Ordered several items on the Cyber Monday sale and did not find out they canceled the order until it was due. In fact, never received an email it was canceled, had to find out on the website.

Just got an email I was refunded but still no clue why it was canceled. And don't try to contact their customer service, it is non existent.

I'm very disappointed with fashionnova I have been a long time customer and my package wasn't delivered it said it was and I didn't get it.I've been getting the run around all I wanted was just my order to be resent to me and upon my request I added a hold location and for it to be honored on my order request.i have been shopping on this site sine 2017 and never had a issue.i even set up my delivers for pick up.Fashion nova changed my delivery request where it was delivered to my apartment but I never received it.
Order# *******

Placed an order #******* on November 11,2024. Still haven't received the package as of today, December 8th. Fashion Nova is not concerned about customers receiving the merchandise, as they have not submitted a claim to UPS nor followed up to assure that I receive the order or a refund.

Order at your own risk and hope that you receive your merchandise or you'll only get an automated email response from them, advising you to contact UPS!

Stay far far away from this company. They misrepresent their products and when you try to return them you have to pay absorbitant money for returns. And other fees also. No different than the rest of the frauds on the internet

Can I leave 0 stars? Absolute scammers! They fraudulently charged my card multiple times, and I have NEVER visited their site or used my card with them. In fact, I had never even heard of this company before the unauthorized charges appeared!

What's worse, there's no way to contact them to address the blatant fraud! It's a complete scam operation - beware!

Thankfully my bank is stepping in to stop the payments and pursue action against this fraudulent company.

AVOID AT ALL COSTS!