QuestionPro has a rating of 3.6 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QuestionPro most frequently mention and customer service. QuestionPro ranks 22nd among Survey sites.
Aditya helped tremendously with integrations. Documentation of the procedures were also sent via email making it easy to replicate.
QuestionPro customer service was awesome. The agent I talked to using the chat feature was able to fix my issue in less than a minute.
The website is very intuitive and user friendly, and even when I was had a question, their tech support was immediately responsive and very helpful and clear.
This is a great tool that is stable enough for designing online forms and surveys. The customer service is always very responsible, and the chat option is a wonderful way to almost immediately get in touch with customer service that is knowledgably. At first, many advance options and tricks may not be obvious, but if you talk to the tech support, they always have a way round things to make and do the form exactly what you maybe looking for. Thumbs up for QuestionPro.
I had trouble with a very specific problem within a survey, and their customer service representative helped me solve it in about 10 minutes via chat. Very helpful feature!
I enjoy using the platform. I find it easier to use than some other survey platforms. If i have an issue, their customer service is super responsive. They fix the issue immediately. I cant say how rare that level of customer service is. Usually, getting help from a company is super annoying and time consuming. QuestionPro is super quick, friendly, and effective.
I have found QuestionPro quite easy to use and even when I have issues their support team is readily available to assist.
I would like to thank your live chat speciality Aditya Gopalkrishnan for his operative and great service!
We have an enterprise licence and multiple people use QuestionPro to create anything from simple surveys to complex elections and large research surveys. We have found the tool to be easy to use for all levels of experience and a good user experience / interface for survey respondents. We have had great customer service experiences however there are often delays due to time zone differences. I use the live chat where possible and have found most staff willing to work with me to find a good solution.
I have been looking for a site to create my polls but when i was refered to QuestionPro, i ws very satified with their expereience. I was able to create the survey download the copy and share it with my class for them to participate. QuestionPro is gthe best place to create surveys.
Signed up for a free account which should give users 1000 free responses. Unfortunately our responses came in too fast and I got 1015 responses quickly and the whole account was locked! I can only access the survey if I pay for annual subscription for more than US$1000! You don't get a single response until you upgrade, nothing in between! It looks like a trap!
We are one of QuestionPro's largest clients and they have always gone over and beyond our expectations for customer service, sample collection, community panel management, and openness to critique. Coming from a research supplier and programming background, I am quite familiar with other research services and products out there. While QuestionPro is competitive because of the price and customization they offer, they do have some work to further improve their products and UI. However, they are always asking for our feedback on their features and are constantly coming out with updates and solutions to our needs. Even if something isn't possible (yet), they find me a quick workaround with advanced custom programming. They rarely say "we can't do that". They are always striving to be better and they have very friendly and competent client managers who work hard to make our jobs as researchers as easy as possible. I would not be surprised to see QuestionPro give Qualtrics a run for their money in the coming years-- unlike Qualtrics, QuestionPro is humbly listening and adapting to the everchanging research market while keeping a reasonable price tag and offering 24/7 assistance. It's a pleasure to work with them and I can't wait to see what they bring to the table in the coming years.
I cannot stress enough how rude their so-called support is. Take ages to get back to you and are very unprofessional. Avoid this company if you value your time and sanity. Especially avoid any guy named Andre Marques. Honestly I have never been treated so rudely in my entire life. They need to reconsider their hires at this company as I have never experienced such terrible, rude and incompetent customer service
It's crazy how they're asking for $1500 yet they can't even do simple multiplication with their forms hahaha! I can use other survey tools and it's for free.
It might sound crazy but QuestionPro doesn't have FORMULAS! That's a very big downside to their software! How should I use it?
I wanted to create a simple calculator using a form, but QuestionPro lacked even the basic calculations field. I wonder how they are surviving the market without having anything to do with calculations in the form.
We gave a try to QuestionPro, but it does not meet our company's requirements unfortunately. All of the other functionalities are really good, but we need a calculation field as well. We were very surprised that we had to pay about $5000 just for a calculation field. We had a meeting with our staff and on the meeting, we did a comparison to other survey platforms such as Formsite, Formstack.com, Jotform.com and SurveyMonkey and these companies either offered free or a really small amount just to have a calculation field. Why the high price for something so simple? Isn't this suppose to be free or at least with a small fee to add it? We struggled to find the calculation field and then we needed to just copy and paste everything in our own sheets. Unfortunately, we will not proceed with QuestionPro. We are going to move to Formsite - our company will receive it the needed calculation field for free.
My adviser suggested QuestionPro to me for my thesis/research so I can still perform online surveys for my study, quickly convert the data and interpret them. However, I was totally disappointed because I cannot find the calculation field and it is necessary to edit them and its value to make the form efficient and user-friendly. For $5,000 I still have to copy and paste on excel just to get results I needed. What more if I have to use this for a quantitative research? I should have used formsite for lesser cost or even google form for free.
One too many times I have completed their tedious, lengthy surveys and gotten to the final 'classification' questions, and then told:"Sorry. You didn't qualify!" My last and final example here:
Https :// www.questionpro. Com/a/TakeSurvey? Tt=pnkNhb2UFgg%3D&custom1=B3C44BD6-920E-E811-81A3-D9EA891E9F4D
The client service is the worst I have ever seen. They have their service center in India and they are extremely bad at getting back to you if it is money matter. Im having the worst time with them to get back my money. I paid twice one month (Credit Card and check). They obviously received both payments but I have made several attempts to get my money back but this has happened. They answer my phone call and hang up on me three time already after I have done all they told me to do. I have been dealing with this issue foe 3 months already and this is the service I get. Stay away from this!
Answer: Very easy. Our client account managers are very quick to respond, despite any time difference. If it's after hours, their 24/7 chat line is available for more simple questions.
Answer: Better price tag, better customer service, more customization
QuestionPro provides powerful online survey software designed to help you make better business decisions. Our easy to use software includes tools for creation, distribution, and analysis of online surveys, polls, forms, and quizzes. Use our advanced features to completely customize the survey experience and power sophisticated analysis. Best of all, our customer support team is available 24-hrs a day to guarantee your project is a success! QuestionPro includes multiple pre-built survey templates and more than 30 question types, which can be used by companies to create questionnaires and personalized surveys. It offers tools to reach respondents through email, integrated pop-ups, and survey posting on social networks including Facebook and Twitter. With over 10 million users across 100 countries, we have provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for over ten years. Essentials: Free The world's best free survey software. Free for life, never expires! Unlimited surveys‪ Unlimited questions‪ Unlimited responses No credit card required 25+ question types‪ Customize survey colors‪ Add your own logo to survey‪ Skip logic branching Question & answer piping‪ Shareable dashboard reports‪ Customized thank you page‪ Data exports (xls & csv) Basic quota management‪ 24*7 support Advanced: $85/month Everything in Essentials plus: Unlimited responses Discounts on multi-user plans 35+ question types Advanced logic and piping Email reminders and scheduling‪ Salesforce Integration API Integration Multilingual Surveys Advanced quota control‪ Offline data collection‪ Gift cards and survey rewards Custom email notifications‪ Custom variables‪ Panel Integration 24*7 chat and phone support Enterprise: Request pricing Everything in Advanced plus: Dedicated success manager Team management and collaboration‪ Import data from external sources Advanced integrations‪ Enterprise security and certifications Sentiment analysis Region-specific data centers‪ Advanced analysis tools‪ Single Sign-On (SSO)‪ Webhooks and API Custom contracts