Stamps.comReviews 311

FOR TWO YEARS they managed to sneakily bill me monthly for their services by not giving me any kind of access to a billing history, an email about a monthly plan/bill etc. The way they hide this charge is by using their service and printing labels you have to add funds to your account, so whatever CC you have linked is being charged a handful of times every month, so even if you're closely checking your statements you can miss the monthly "charge" since no invoice or bill is ever actually sent. This company has managed to snake $500 in "monthly fees" from me all because I missed the fine print when signing up, and is allowed to charge customers without sending any correspondence about these monthly charges as LITERALLY EVERY MONTHY SERVICE I"VE EVER USED has.
Furthermore, they don't actually offer any unique pricing, the interface is horrendous, the site crashes every couple weeks, the customer service is horrendously slow, and completely useless. The servies they offer can be accessed for free by using the websites that offers the shipping themselves, it was very slightly convenient to have it all in one place but for $20 a month, this is a joke. Now when trying to at least close my account to prevent any further rip-off, they don't allow you to cancel it through their site. They force you to call them and I've now been on hold for 15minutes with no ETA when someone will answer. I will be contacting my credit card company now and am considering what legal actions can be taken against them.

Stamps.com has been the worst ever in the last 6 months. The glitches are just about every other time we print mail. They won't refund for their glitches. The reprint button works half the time. They often glitch and double charge, then what you to spend another 60 cents to send a refund request. Then will label it denied with a vague reason such as "Partial mailpiece submitted" and not explain what the reason even mean. I submitted what they said, and you can't submit glitch double charged becuase it did not print anything. I have used it for 7 years now and spending around $3,000.00 a year, so I would say we are a frequent shopper.

I probably was not careful and had a trial subscription or something, and apparently I was charged a lot every month. I learned about it only after I changed my credit card and stamps.com started to send me emails that they cannot charge the subscription, but what's unusual is that they still consider it me owning them money (normally they would not start subscription if it not pre-paid), and keep asking me to pay what "I own them". This is the first time seeing such weird interpretation of subscription service. This is very dangerous to deal with them, stay away!

This company has HORRIBLE customer service. If you close your account they hold all your previous information hostage and you have to talk to someone from India to try to get any of the information back They don't tell you this so there is no way to download it BEFORE you close the account. They are expensive. Got to Pirate Ship the service is FREE.

I bought a ZEBRA ZD220 Thermal Printer from Stamps.com; it cost me $399.00, and it doesn't work! Stamps.com technical support spent at least 1 hour trying to install the Printer and were not successful! I called Stamps.com and requested a Refund; well, you guess it, I have a $399.00 Printer that doesn't work, I have not received a Refund, and to make matters worse, at the time I bought the Printer, I also bought a case of rolls to be used with the Printer. Because it couldn't get the Printer to work, Stamps.com sent me an email letting me know that it waived one month of my regular service fee... such a deal, it sells me a Thermal Printer that it couldn't install for $399.00; and, in return it waives a $24.95 regular fee for one month. W0W, gee, gosh!

Absolutely zero communication with Customer when trial period expires, and zero communication of monthly invoice and auto-billing. This vendor does not notify Customers so they can continue to charge payments without Customer knowledge.

Their site is very frustrating to work with. Slow. My contacts often do not come up. It will tell me my billing info is incorrect even though it is. Ugh!

While I find it convenient method to mail ie. Print my own stamps and send my own smaller packages, the service does not save me any money. The only true part of their add is "never go to the post office again". Past that the 1st class stamps presently are $. 50 which you can print yourself. I print on sheet of 25 so I pay $12.50 for 25 stamps. The paper to print the stamps must be purchased from stamps.com. I forget the cost/sheet but its not really inexpensive. Plus to use the stamps.com service is $17.99/month. You have to use a lot of $. 50 stamps (saving $. 05/stamp) to make up the difference in the cost of the service + the cost of supplies etc. I guess you can say I save time going to the post office and the gas spent doing so, but the service would still be the more expensive for us. The convenience is the only real winning part.

I have been a daily user since 2009, combining orders from Amazon, eBay, Etsy and my web store. As the STAMPS.COM company grew through acquisitions and mergers (e.g., Endicia), the stability of their technical platform has gone downhill. Every software update that I have installed over the past 2 years has had bugs, many of them serious. Getting to speak with a second tier technician takes at least 30 minutes and once the bugs are identified, you have to wait until the next software release for it to be fixed. Of course that next release is likely to have its own new bugs. Pathetic Quality Assurance and very frustrating as a user.

Stamps.com might as well be called SPAMS.com

Good luck trying to cancel the account. Their website directs you to follow the steps noted below in order to cancel, but the close this account option is SIMPLY not there!

"In Stamps.com Online: Open the My Account drop down menu and select Manage Account. In Stamps.com Windows PC Software: Select the Account Tab.
Select the Change/Cancel Plan Tab.
Click close this account.

Have tried getting in contact with them for pretty much a year to no avail. I have called multiple times to be told that they can't help and to try to call back another time. I have also been told multiple times that a supervisor would call me, but no luck. I have tried contacting through social media as well but they just direct you back to the toll free number. I did finally get a supervisor to call me but he called when I was driving and asked if he could call me back so that I had all of my notes in front of me. He set a time and never called. I have reached out multiple times since and still no luck. I even went as far a sending a letter to the CEO, but no luck there either.

The product is good overall, but have noticed a few issues and want to go over things with them to get corrected but can't seem to get anyone to reach out that knows what they are doing or care to assist.