Survey.walmartReviews 35

One of your employees caused a very hostile environment after being asked to grab a purchase item that was damaged. After refusing to grab the item he started making comments and comfortable statements towards me, which led to a big scene in the store after asking him numerous of times to stop his behavior, he continue, which led me to, tell him that I was going to start recording at this time he refused to get the manager and refused to walk off after I asked for him not to be in the presence of me while I'm purchasing my items if he was not going to be a help to resolve what was needed he left, came back to argue some more.

Today I went to Walmart in Garfield NJ, Zip *******–ST*******, to the cosmetics section. I needed to buy foundation, shadows, mascara, among others. To my surprise, some items such as mascara for my eyelashes had a lock, I searched the entire area for an employee, and I didn't find anyone, I walked to the registers where an employee was arranging cookies, I asked her for help and she told me that is not her department, and to keep looking for the person in charge, well, I kept looking and no one was in the cosmetics area. I returned, again to the register area where I found a group of 3 female employees, and they told me that they can't help me either, yes! Again same answer I was told to go to customer service, I went to the customer service to request that someone go to the area, it is worth mentioning that I already had cosmetics in my hands, that to cross to the customer service area I had to pass the cash registers, and there was also a line of people, so I told Araceli, the woman who refused to help me, and she insist that she can't help me, I asked if she can communicate by intercom, or if she can help me, super rude, she raised her shoulders and She said that it is not her job, I had to go to customer service, go back to the cosmetic department, waited several minutes and still no one arrived. I left only with 3 items and I couldn't buy my mascara because was under lock, and because incompetent, employees.

They will take the money but won't be available or able to assist with cancelations in a timely manner.

This Walmart is getting worse and worse every time I go in there. I get better deals and service at No frills and food Basics. While other customers are waiter the cashiers would rather watch you bag your own groceries than help. If there was two longer belts people wouldn't feel so rushed. If getting self serve is your way of saving and serving the customers better you are definitely going in the wrong direction. I am a senior with low vision and if you think going through the self checkout is best and risk of being accused of stealing if I miss an item. Think again.

I tried to return a small box (100 pack) Splenda without a receipt because my nephew bought it for me and got the wrong thing. He paid with cash and threw away the receipt. The store wouldn't return it for cash or store card… Was told could only return it for replacement with same item. What the **** good is that if you aren't allowed to use it due to medical restrictions… Said ALL EBT eligible items can only be replaced with the same item! That is BS for people who are not on EBT program! Walmart this is something that needs to be resolved fast. I wasn't even allowed to exchange for the Stevia I needed. So guess what I threw it in the Store's trash can! Totally disappointed in Walmart customer service!

Spent almost $150.00 today at the Oro Valley, AZ walmart on Tangerine. Cart FULL and only self-serve checkout available. For $150.00 I'm not doing my own checkout, unload cart, bag, load cart and push it out the door. Went to customer service and "Tonio" still wet behind the ears just stares at me as I complain asking where I can get my cart checkout and he points to the garden center at the other end of the store. So I trudge over there and get in line... other customers will full carts there, too. The young checker doesn't talk, smile, the counter space is abt 36" long and guess I'm still unloading and loading but at least I didn't have to do the checkout part.
Pushed my cart back to customer service and now there is another "manager", "Johnson, standing there talking to Tonio... I issue my complaint and Johnson says, "Let me go check" and wanders off. Tonio still just looking at me... I (the customer) says, "Don't you care?"... and his reply was, "I'm just listening to you." They have been re-organizing the store and has been a shopping in hell experience for the last month. A long time customer... but no more. I'm done!

I have been a customer at Walmart for many years, and have never had any problems with any Walmarts like I'm having today Thur. 28th October 2021. My 5 year old grandson and I went to Walmart located in Donna Texas last night to purchase a Halloween costume for him. I also purchased a few other items, but when we got home I noticed that the mucinex that I got for myself was not in the 2 bags I had was not there. I called store several times and no one would answer the phones. I called again today and spoke with a lady explained the situation, and she said she would speak with manager. She finally called back and said the manager had gone over video and had seen me take 2 bags and for that reason they couldn't help me with giving my medicine back. I asked her to please ask manager to go back and review the camera again and check when we were at the register that my grandson was playing with the thing that moves the bags around. Because he did move it, but I didn't realize that the girl bagging items wouldn't have noticed the item left behind when she started bagging groceries for the next customer. I've forgotten items before at another Walmart and they called me back when I called to let them know what I had forgotten. They took my number and called me back to go pick up item that was left behind, but I didn't go because it was a bit away from where I lived. I did let them both know that I had receipts both times. I just think that the manager at Walmart in Donna, is not interested in doing his job or just plain lazy to do the right thing.

Leticia Molina
*******383
*******@gmail.com

Veryyy sneaky seemed legit i got a confirmation number but they werent satisfied w me only payin for shipping for 1 item so they sneakilly charged me for 2 items caused me to over draw my account dont fall for this people like gullible me n now im screwed n nbdy will take responsibilty for this n gota put a frawd alert n close my card thanks $#*!S.

Recently had my account cancelled due to excessive returns
King size bed with no headboard.
Dining table with no legs
Very poor customer service and no QC
Goodbye Wally and hello Amazon Prime s as nd Wayfsir
Ask yr friends
Ask truckers and they will tell you. Very busy with returns fr Walmart.
They have deleted my account and I no longer have access to account with pictures. I wonder Why?

I was at the Walmart in Grand Blanc Michigan first of all... upon checking out I used coupons which I was told they would not honor them because they would have had to enter the amount manually because the item cost more than the coupon... since when has Walmart not honored coupons? Then after I checked my receipt I was charged for an item that the cashier took back... how are people getting trained... or is your policy just to put anyone on a cash register and tell them that they don't take coupons?

Today February 16 2021 around 11:49:55 a store supervisor came over to tell me my ID was not valid, I explain to him it says void because I received my driver license after my ID so they put void on it just to let an officer know I have a license. The associate began going back and forth about learn your policy and that if I don't be quiet I can go some where else, I ask him that he was still talking while with other associate and he told me he could. I would like to know who trained this person that he can talk to a senior citizen the way he did, instead of apologizing about the situation he kept going back and forth with me. I ask to not get smart with me and still kept talking back instead of walking away. I have always be a loyal customer at your store and the store near by. It really disturbed me all day until I'm totally stress over how someone who represent Walmart would act that way in the front of the store with other customers watching. I am over 55 years of age and have work in retail many years and have been manager and supervisor where I have worked.

Everyone at your Pharmacy in Council Bluffs Iowa at Manawa location was very helpful and professional from taking are name on a list are appointments were set for next day they were very kind and thoughtful and working as a team couldn't of gotten a better experience anywhere else went to Walgreens web sit was a mess went to CVS website not in our area Hy-Vee website was a mess also. The shot area was cleaned after each person they had chairs space to sit after shot. You should be very proud of your Associates they like their jobs and it shows thank you for offering this to our citizens Cindy Koeppen

I was in the olds and location today and got SHAYLA at the till. She is the worst employee I have ever encountered at this Walmart. She talked non stop, took my butter, tossed it in the air and cracked a joke. She commented on every single item I purchased which was 44 items. I apologized to the next couple that were waiting for me being slow and SHAYLA piped up and said that they'd go elsewhere. When they did, she laughed and said to me that she told me so. She also told me she's been there for 5 years and that it was a wonder she hadn't been fired yet. Her and CRYSTAL were PLAYING AROUND PHYSICALLY and SHAYLA said that she hadn't seen her for awhile and that they were visiting. SHAYLA said that when no one was at the till she could sit and on and on and on. F***ing show her the F***ing door! You hired how many people during covid?

If I could give negative numbers I would! It should be a score of -100! Completely ridiculous! This place is a complete joke and gets worse and worse everyday! 2, count them 2 lanes open! And about 30 people trying to check out. No sense of urgency from anyone in customer service. No manager in site! A CSM just staring at the lines, but not doing anything about it. No call for cashiers! Nothing at all. Just plain idiotic. Whoever is in charge needs to be reprimanded or get some basic customer service and management classes in. 20 years in customer service and I can say I would never of stood for this without at least helping out! It's like this all the time.

I had a blowout on the interstate last week, We had purchased the Hazard insurance so when we needed our tire replaced Johnny took the time to help us and also to examine the other tires, I thought I had only damaged one but he said and also showed where another one had a bubble, we had decided to replace them all, plus while sitting on the side of the road with hazards on for so long my battery died, new battery needed also, we purchased the battery, however, No one (must go to an auto mechanic) will put in battery for newer Ford Escape because it is up under the dash and takes a long time, (horrible design on Fords part) he went over and above and installed battery because they were not back up. I cannot say just how much his kindness and concern shocked me, you do not see this any more, Thank you Johnny in White House Tennessee for your kindness and care did not go unnoticed, I Hope Walmart takes care of auto managers like you, let me go a step further, my husband had bought tires a few years back and would not even go back to that store to get them rotated but it was under a DIFFERENT Auto Parts Manager at that time, Johnny has managed to change his mind, he will go back and we thank him, If I would have gotten back out on the interstate and blew that bad tire that I did not know about things could be a lot different. Thank you Johnny for taking the time to show us you cared and for taking care of my battery also, you went above and beyond the call of duty and that is what you call GREAT CUSTOMER SERVICE, VERY RARE NOW DAYS! JOHNNY THANK YOU! Walmart please take care of the employees that take care of you.